Data protection

Privacy Policy

The person responsible for data processing is:
Jens Koch
Löwenburgstrasse 14
53604
Bad Honnef
022249898874
j.koch@diecrema.de

We are pleased that you are interested in our online shop. The protection of your privacy is very important to us. Below we will inform you in detail about how we handle your data.

1. Access data and hosting

You can visit our websites without providing any personal information. Each time you access a website, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data) and documents the access.

This access data is evaluated solely for the purpose of ensuring trouble-free operation of the site and improving our offering. In accordance with Art. 6 Paragraph 1 Clause 1 Letter f of GDPR, this serves to safeguard our legitimate interests in a correct presentation of our offering, which prevail within the framework of a balancing of interests. All access data is deleted no later than seven days after the end of your visit to the site.

Hosting services provided by a third party
As part of processing on our behalf, a third-party provider provides us with the services for hosting and displaying the website. This serves to protect our legitimate interests in a correct presentation of our offer, which prevail in the context of a balancing of interests. All data collected as part of the use of this website or in the forms provided for this purpose in the online shop as described below are processed on their servers. Processing on other servers only takes place within the framework explained here.

This service provider is located within a country of the European Union or the European Economic Area.

2. Data collection and use for contract processing, contact

We collect personal data when you voluntarily provide it to us as part of your order or when contacting us (e.g. via contact form or email). Mandatory fields are marked as such because in these cases we absolutely need the data to process the contract or to process your contact and you cannot send the order or contact without providing it. Which data is collected can be seen from the respective input forms. We use the data you provide in accordance with Art. 6 Paragraph 1 Clause 1 Letter b of GDPR to process the contract and process your enquiries. If you have given your consent to this in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account. After the contract has been fully processed or your customer account has been deleted, your data will be restricted for further processing and deleted after the tax and commercial retention periods have expired, unless you have expressly consented to further use of your data or we reserve the right to use the data in any other way that is permitted by law and about which we will inform you in this declaration. Your customer account can be deleted at any time and can be done either by sending a message to the contact option described below or via a function provided for this purpose in the customer account.

3. Data transfer

In order to fulfil the contract in accordance with Art. 6 Paragraph 1 Clause 1 Letter b of GDPR, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, we pass on the payment data collected for this purpose to the credit institution commissioned with the payment and, if applicable, to payment service providers commissioned by us or to the selected payment service in order to process payments. In some cases, the selected payment service providers also collect this data themselves if you create an account with them. In this case, you must log in to the payment service provider with your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.

The same applies to the transfer of data to our manufacturers or wholesalers in cases where they handle shipping for us (drop shipment).

We use a shipping service provider based in a country outside the European Union. Personal data is only transmitted to this company if it is necessary to fulfill the contract.

Data transfer to shipping service providers
If you have given us your express consent to do so during or after your order, we will pass on your email address and telephone number to the selected shipping service provider in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR so that they can contact you before delivery for the purpose of notifying or coordinating the delivery.

Consent can be revoked at any time by sending a message to the contact option described below or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you have provided for this purpose unless you have expressly consented to further use of your data or we reserve the right to use the data in any other way that is permitted by law and about which we will inform you in this declaration.

  • Rhenus SE & Co. KG, Rhenus Platz 1, 59439 Holzwickede
  • DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn
  • United Parcel Service Deutschland S.à rl & Co. OHG, Görlitzer Straße 1, 41460 Neuss
  • FedEx Express Germany GmbH, Langer Kornweg 34K, 65451 Kelsterbach

Data transfer to debt collection companies

In order to fulfil the contract in accordance with Art. 6 Paragraph 1 Clause 1 Letter b of GDPR, we will pass on your data to a commissioned debt collection company if our payment claim has not been settled despite a previous reminder. In this case, the claim will be collected directly by the debt collection company. In addition, the transfer serves to protect our legitimate interests, which prevail within the framework of a balancing of interests, in the effective assertion or enforcement of our payment claim in accordance with Art. 6 Paragraph 1 Clause 1 Letter f of GDPR.

4. Use of data for payment processing

Installment purchase

If you select the payment method “installment purchase” and give the necessary consent under data protection law in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR, personal data (first name, last name, address, email, telephone number, date of birth, IP address, gender) together with the data required for transaction processing (item, invoice amount, due dates, total amount, invoice number, taxes, currency, order date and time of order) will be transmitted to our partner PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg for the purposes of processing this payment method.
To verify the identity and creditworthiness of the customer, our partner carries out queries and information from publicly accessible databases and credit agencies. The providers from whom information and, if applicable, creditworthiness information is obtained based on mathematical-statistical procedures, as well as further details on the processing of your data after transmission to our partner PayPal (Europe) S.à rl et Cie, SCA, can be found in their privacy policy, which you can find here: https://www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=de_DE
Our partner PayPal (Europe) S.à rl et Cie, SCA uses the information received on the statistical probability of a payment default to make a balanced decision on the establishment, implementation or termination of the contractual relationship. You have the option of explaining your point of view and contesting the decision by contacting our partner PayPal (Europe) S.à rl et Cie, SCA.
The consent to the transfer of data given during the ordering process can be revoked at any time, even without giving reasons, with effect for the future.

5. Integration of the Trusted Shop Trustbadge

The Trusted Shops Trustbadge is integrated into this website to display our Trusted Shops seal of approval and any reviews collected, as well as to offer Trusted Shops products to buyers after an order has been placed.

This serves to safeguard our legitimate interests in optimal marketing by enabling secure shopping in accordance with Art. 6 Paragraph 1 Clause 1 Letter f of GDPR, which prevail within the framework of a balancing of interests. The Trustbadge and the services advertised with it are an offer from Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne. The Trustbadge is made available as part of order processing by a CDN provider (content delivery network). Trusted Shops GmbH also uses service providers from the USA. An appropriate level of data protection is ensured. Further information on data protection at Trusted Shops GmbH can be found here.

When you access the Trustbadge, the web server automatically saves a so-called server log file, which also contains your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data) and documents the access. Individual access data is saved in a security database for the analysis of security irregularities. The log files are automatically deleted no later than 90 days after they are created.

Further personal data will be transferred to Trusted Shops GmbH if you decide to use Trusted Shops products after completing an order or if you have already registered to use them. The contractual agreement between you and Trusted Shops applies. Personal data is automatically collected from the order data for this purpose. Whether you as a buyer are already registered to use a product is automatically checked using a neutral parameter, the email address hashed using a cryptographic one-way function. Before transmission, the email address is converted into this hash value, which Trusted Shops cannot decrypt. After checking for a match, the parameter is automatically deleted.

This is necessary to fulfill our and Trusted Shops' overriding legitimate interests in providing buyer protection linked to the specific order and transactional evaluation services in accordance with Art. 6 Paragraph 1 Clause 1 Letter f of GDPR. Further details, including on objection, can be found in the Trusted Shops privacy policy linked above and in the Trustbadge.

6. Cookies and web analytics

In order to make visiting our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. This serves to safeguard our legitimate interests in an optimized presentation of our offer in accordance with Art. 6 Paragraph 1 Clause 1 Letter f of GDPR, which predominate in the context of a balancing of interests. Cookies are small text files that are automatically saved on your device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser the next time you visit (persistent cookies). You can find out how long they are stored for in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies in certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browsers under the following links:
Internet Explorer™: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
Safari™: https://support.apple.com/de-de/guide/safari/sfri11471/12.0/mac/10.14
Chrome™: https://support.google.com/chrome/answer/95647?hl=de&hlrm=en
Firefox™ https://support.mozilla.org/de/kb/cookies-allow-und-reject
Opera™ : https://help.opera.com/de/latest/web-preferences/#cookies

If you do not accept cookies, the functionality of our website may be limited.

Use of Google (Universal) Analytics for web analysis
This website uses Google (Universal) Analytics to analyze its websites. The web analysis service is provided by Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de). This serves to safeguard our legitimate interests in an optimized presentation of our offering, which prevail within the framework of a balancing of interests, in accordance with Art. 6 Paragraph 1 Clause 1 Letter f of GDPR. Google (Universal) Analytics uses methods that enable an analysis of your use of the website, such as cookies. The automatically collected information about your use of this website is usually transferred to a Google server in the USA and stored there. By activating IP anonymization on this website, the IP address is shortened before transmission within the member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. The anonymized IP address transmitted by your browser as part of Google Analytics is not merged with other data held by Google. Once the purpose no longer applies and we no longer use Google Analytics, the data collected in this context will be deleted.

To the extent that information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here . Based on this agreement between the USA and the European Commission, the latter has determined an appropriate level of data protection for companies certified under the Privacy Shield.

You can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de

As an alternative to the browser plug-in, you can click this link to prevent Google Analytics from collecting data on this website in the future. An opt-out cookie will be stored on your device. If you delete your cookies, you will have to click the link again.

7. Online Marketing

Google AdSense
Our website uses Google AdSense to market space for third-party ads and advertising networks. These ads are displayed to you at various points on this website. As part of the integration of Google AdSense, the so-called DoubleClick cookie is set by Google for all site visitors.

This enables the display of interest-based advertising through the automatic assignment of a pseudonymous user ID, with the help of which the interests are determined based on visits to this and other websites. This serves to protect our legitimate interests in the optimal marketing of our website, which prevail within the framework of a balancing of interests, in accordance with Art. 6 Paragraph 1 Clause 1 Letter f of GDPR. Once the purpose no longer applies and we no longer use Google AdSense, the data collected in this context will be deleted.

Google AdSense is an offering from Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de). To the extent that information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield.
A current certificate can be viewed here . Based on this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.

You can deactivate the DoubleClick cookie using this link . You can also find out more about the use of cookies and make settings for this at the Digital Advertising Alliance .

Google Ads Remarketing
We use Google Ads to advertise this website in Google search results and on third-party websites. When you visit our website, Google sets a so-called remarketing cookie, which automatically enables interest-based advertising using a pseudonymous cookie ID and based on the pages you visit. This serves to protect our legitimate interests in the optimal marketing of our website, which prevail in the context of a balancing of interests, in accordance with Art. 6 Paragraph 1 Clause 1 Letter f of GDPR. Once the purpose no longer applies and we no longer use Google Ads Remarketing, the data collected in this context will be deleted.

Any further data processing will only take place if you have given Google your consent to link your web and app browsing history to your Google account and to use information from your Google account to personalize ads that you see on the web. In this case, if you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing. To do this, Google will temporarily link your personal data to Google Analytics data to create target groups.

Google Ads is offered by Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de).
To the extent that information is transferred to and stored on Google servers in the USA, the American company Google LLC is certified under the EU-US Privacy Shield.
A current certificate can be viewed here . Based on this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.

You can deactivate the remarketing cookie using this link . You can also find out more about the use of cookies and make settings for this at the Digital Advertising Alliance .

Google reCAPTCHA
To protect against misuse of our web forms and against spam, we use the Google reCAPTCHA service in some forms on this website. Google reCAPTCHA is an offer from Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. (www.google.de). By checking a manual input, this service prevents automated software (so-called bots) from carrying out abusive activities on the website. In accordance with Art. 6 Para. 1 Clause 1 Letter f of GDPR, this serves to safeguard our legitimate interests, which prevail in the context of a balancing of interests, in protecting our website against misuse and in ensuring that our online presence is displayed without disruption.
Google reCAPTCHA uses a code embedded in the website, a so-called JavaScript, to carry out the check, which enables an analysis of your use of the website, such as cookies. The automatically collected information about your use of this website, including your IP address, is usually transferred to a Google server in the USA and stored there. In addition, other cookies stored in your browser by Google services are evaluated by Google reCAPTCHA.
No personal data is read or saved from the input fields of the respective form.
To the extent that information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here . Based on this agreement between the USA and the European Commission, the latter has determined an appropriate level of data protection for companies certified under the Privacy Shield.
You can prevent Google from collecting the data generated by JavaScript or cookies and relating to your use of the website (including your IP address) and from processing this data by Google by disabling JavaScript or cookies in your browser settings. Please note that this may limit the functionality of our website for your use.
Further information on Google’s privacy policy can be found here .

Google Fonts
The script code “Google Fonts” is integrated into this website. Google Fonts is an offer from Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. (www.google.de). This serves to protect our legitimate interests, which prevail within the framework of a balancing of interests, in a uniform presentation of the content on our website in accordance with Art. 6 Para. 1 lit. f) GDPR.
This creates a connection between the browser you use and Google's servers. This allows Google to know that our website was accessed via your IP address.
To the extent that information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here . Based on this agreement between the USA and the European Commission, the latter has determined an appropriate level of data protection for companies certified under the Privacy Shield.
Further information about data processing by Google can be found in Google ’s privacy policy.

Our online presence on Facebook, Instagram, Pinterest
Our presence on social networks and platforms serves to improve and actively communicate with our customers and prospective customers. We provide information about our products and current special offers there.
When you visit our online presence on social media, your data may be automatically collected and stored for market research and advertising purposes. So-called usage profiles are created from this data using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are usually used on your device for this purpose. These cookies store visitor behavior and the interests of users. In accordance with Art. 6 (1) (f) GDPR, this serves to safeguard our legitimate interests, which predominate in a balancing of interests, in an optimized presentation of our offer and effective communication with customers and interested parties. If you are asked by the respective social media platform operators for consent (agreement) to data processing, e.g. using a checkbox, the legal basis for data processing is Art. 6 (1) (a) GDPR.
If the aforementioned social media platforms have their headquarters in the USA, the following applies: For the USA, there is an adequacy decision from the European Commission. This is based on the EU-US Privacy Shield. A current certificate for the respective company can be viewed here .
For detailed information on the processing and use of data by the providers on their websites, as well as a contact option and your rights and setting options to protect your privacy, in particular the option to object (opt-out), please refer to the providers' data protection notices linked below. If you still need help in this regard, you can contact us.
Facebook: https://www.facebook.com/about/privacy/

The data processing is carried out on the basis of an agreement between joint controllers in accordance with Art. 26 GDPR, which you can view here:
https://www.facebook.com/legal/terms/page_controller_addendum

Instagram: https://help.instagram.com/519522125107875

Pinterest: https://about.pinterest.com/de/privacy-policy

Opt-out option:

Facebook: https://www.facebook.com/settings?tab=ads

Instagram: https://help.instagram.com/519522125107875

Pinterest: https://www.pinterest.de/?next=/settings/

8. Sending review reminders by email

If you have given us your express consent to do so during or after your order in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR, we will use your email address as a reminder to submit a rating of your order via the rating system we use.
This consent can be revoked at any time by sending a message to the contact option described below.

Review reminder by Trusted Shops
If you have given us your express consent to do so during or after your order in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR, we will transmit your email address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne (www.trustedshops.de) so that they can send you a review reminder by email.

This consent can be revoked at any time by sending a message to the contact option described below or directly to Trusted Shops.

9. Contact options and your rights

As a data subject, you have the following rights:

  • pursuant to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
  • pursuant to Art. 16 GDPR, you have the right to immediately request the rectification of inaccurate or completion of your personal data stored by us;
  • pursuant to Art. 17 GDPR, you have the right to request the deletion of your personal data stored by us, unless further processing
    - to exercise the right to freedom of expression and information;
    - to fulfill a legal obligation;
    - for reasons of public interest or
    - to assert, exercise or defend legal claims
    is required;
  • pursuant to Art. 18 GDPR, you have the right to request the restriction of the processing of your personal data, insofar as
    - you dispute the accuracy of the data;
    - the processing is unlawful but you oppose its erasure;
    - we no longer need the data, but you require it to assert, exercise or defend legal claims or
    - you have objected to the processing pursuant to Art. 21 GDPR;
  • pursuant to Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another controller;
  • pursuant to Art. 77 GDPR, you have the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or of our company headquarters.

If you have any questions about the collection, processing or use of your personal data, information, correction, restriction or deletion of data, or revocation of any consent given or objection to a specific use of data, please contact:

Jens Koch

Löwenburgstrasse

53604 Bad Honnef

022249898874

j.koch@diecrema.de

********************************************************************
Right of objection
If we process personal data as described above to protect our legitimate interests, which predominate in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you only have the right to object if there are reasons arising from your particular situation.

After exercising your right of objection, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

This does not apply if the processing is carried out for direct marketing purposes. In this case, we will no longer process your personal data for this purpose. ********************************************************************