Delivery and shipping costs

Standard Shipping

  • €5.90 with DHL or UPS
  • Delivery time: 1–3 business days
  • Packaging costs included

Free shipping for orders over €80 (with DHL, UPS, FedEx or freight forwarder)

Freight Forwarder Shipping

  • Delivery time: 2–6 business days
  • Delivery to curbside
  • Telephone number required for notification

DHL Packstation

  • Minimum size: 15 Γ— 11 Γ— 1 cm
  • Maximum size: 60 Γ— 35 Γ— 35 cm

Store Pickup

Free pickup at Rhândorfer Straße 38a, Bad Honnef during our business hours

UPS Express Shipping

  • Only on business days; for orders placed by 12:00 PM β†’ delivery on the next business day (except Saturday)
  • Express not available for islands

Shipping by Weight

  • up to 5 kg – €9.90
  • 5–50 kg – €29.90
  • 50–100 kg – €59.90

Delivery Countries

Austria, Belgium, Bulgaria, Czech Republic, Denmark, Finland, France, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Portugal, Slovakia, Slovenia, Spain, Sweden

Shipping Providers

DHL Premium, UPS, FedEx, Freight Forwarder

Shipping Costs by Weight

  • up to 5 kg – €16.90
  • up to 10 kg – €19.90
  • up to 20 kg – €22.90
  • up to 25 kg – €29.90
  • up to 30 kg – €49.90
  • up to 35 kg – €99.90
  • up to 40 kg – €119.90
  • up to 45 kg – €129.90
  • from 50 kg – €149.90

Delivery time: 2–5 business days

Special Conditions

Additional shipping costs may apply for deliveries to islands (will be individually agreed with you).

Companies with a valid VAT ID receive VAT-free delivery (invoice & delivery address must match).

Delivery Countries

Switzerland, Andorra, Great Britain, Iceland, Liechtenstein, Norway

Shipping Providers

FedEx, UPS, DHL Premium

Shipping Costs by Weight

  • up to 5 kg – €22.00
  • up to 10 kg – €28.00
  • up to 15 kg – €34.00
  • up to 20 kg – €40.00
  • up to 25 kg – €46.00
  • up to 30 kg – €52.00
  • up to 35 kg – €68.00
  • up to 40 kg – €74.00
  • up to 45 kg – €80.00
  • up to 50 kg – €86.00
  • up to 55 kg – €92.00
  • up to 60 kg – €98.00

Delivery time: 3–5 business days

Customs, Taxes & VAT

Orders are displayed in the shop without German VAT. Customs duties and import taxes are to be paid by the buyer locally.

Self-Export by Customers (Switzerland)

  • Only for orders from €150 gross
  • Pre-registration by email required
  • Copy of ID required
  • VAT refund after submission of export document
  • Refund to a German account: free of charge
  • Refund to a Swiss account: €15.00 processing fee

Frequently Asked Questions

Where is the workshop located?

The workshop address is:

DieCrema GmbH - Workshop&Warehouse
Rhândorferstraße 38A
53604 Bad Honnef

When can I drop off my machine?

You can drop off your machine or grinder at the following times:

Monday-Wednesday: 10am - 5pm
Thursday - Friday: 10am - 6pm

How long does a maintenance repair take?

Processing time depends on the scope of work. Maintenance usually takes 2-4 business days.

What do I need to bring to the workshop?

For the execution of your order, we only need the machines themselves. We do not need the drip tray, portafilter, or bean container.