Returns

Return address:

Diecrema GmbH

Rhöndorfer Str. 38A

53604 Bad Honnef

Return in case of cancellation:

A cancellation occurs when you have ordered goods from us that you no longer need. In this case, you will bear the return shipping costs. Please proceed as follows.

  • Please notify us of your cancellation within the cancellation period, which you can find in our cancellation policy. To do so, either send us an email stating the purchase date, order number, and the item you wish to return, or fill out our cancellation form.

Return of accessories and spare parts:

  • After receiving your cancellation, we will send you a DHL return label for a fee. The applicable shipping costs within Germany are €6.90 per package.
  • Please package the item(s) in a bubble wrap envelope or cardboard box to prevent breakage. Please use packaging suitable for returning the item(s) to protect it against typical transport hazards. If you have any questions about packaging, we'll be happy to help you over the phone.

Return of machines and mills:

  • After receiving your cancellation, we will send you packing instructions and the relevant shipping documents. Please let us know the date on which we can arrange for the machine to be picked up.
  • When returning portafilter machines and grinders, please use the original box and a well-padded outer box.
  • Machines that you received on a pallet are too fragile to be shipped by parcel post. They must be returned on a pallet to ensure they arrive undamaged. Please let us know a possible date on which the machine can be picked up and whether you require lashing straps for securing it to the pallet.
  • Need help with packaging? Contact us; we'll be happy to help.
  • We will inform you in advance by email about the return costs.
  • If possible, please enclose the printed cancellation form and a copy of the invoice. This will simplify and speed up the process.

Examination and reimbursement:

  • Once the item arrives with us, we will inspect it for completeness and any damage that could reduce its value. If the inspection is positive, you will receive a full refund. In the event of contamination or damage, we reserve the right to retain the depreciation.